Refund policy

For hygiene reasons, we cannot offer refunds on used waistbeads if the knot or seal has been cut or broken or is no longer in place. Items must be unworn and unused and untied with the original labels attached. This does not affect your statutory rights.
For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
You’ve got 7 days to send something back to us from the day you receive it.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

Mon-Thurs. 11:00 am - 7:00 pm
Fri- Sat. 11:00 am - 8:00 pm
Sun. By Appointment Only

Every weekend
Sat. 11:00 am - 8:00 pm
Sun. 12:00 pm - 6:30 pm

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